In line with Meralco launching of their Customers Online Outreach Program, MERALCO invites few bloggers in joining the MERALCO BLOGGERS GET BRIGHT QUIZ NIGHT held at the MERALCO Headquarter in Pasig City. Bloggers enjoyed the fun night of Quiz Bee. The first place was won 10,000Php, 2nd got 5,000Php and the 3rd placer won 2,500Php.
Before the Quiz competition has started, Meralco personnels relay to the bloggers about the History, information, services, and new online pages that includes Facebook, Twitter, and Youtube. And they proudly announce the Meralco Facebook apps. known as MERALCO APPCAL.
This time, MERALCO is promising their customers a fast and reliable service in responding any problems or concerns of customers with regards on the services of MERALCO. With the online presence of MERALCO, they can give better and real time response to their customers.
MERALCO REACHES OUT TO CUSTOMERS ONLINE
Now, customers can interact with Meralco through Twitter, Facebook, YouTube, apps, and a newly revamped website. These digital properties allow Meralco to be more accessible any time of the day to ensure better connections to its customer services, right where customers already are: online.
The new website guides visitors to two main sections. FOR CUSTOMERS provides the answers to customer concerns including electricity consumption, bill-related matters, and new account applications. THE COMPANY is the section for corporate reports, business partnerships, stakeholder relations, and investor information.
The site’s redesign allows visitors to easily access the information they’re looking for. The navigation bar at the top lists the main sections of the website, touts at the bottom of the page link to frequently accessed information, the Quick Links bar on the left for more important information customers want to know about, and the center for featured videos, photos, and articles to keep everyone updated on the latest from Meralco.
Customers can also register their billing information on the site in order to access their monthly bills online through the Meralco E-Bill app. Another app available is the Meralco Appliance Calculator or AppCal so that customers can compute and gauge their electricity consumption based on the different appliances they use at home. Computations can be specified to the type of appliance, corresponding wattage, and frequency of usage, and the AppCal calculates cost per hour, day, week, and month. The App also takes into account the prevailing generation charge for the month. It can be accessed through the Meralco website, or downloaded from the site as an app for smart phones and tablets.
The website also links to Meralco’s social network pages, each of which offering special features for customers. On Twitter, @meralco provides round-the-clock customer service, so that Meralco can address one’s queries immediately. The Meralco page on Facebook is a hub for the latest campaigns, and customers can Like the page to learn more about the company’s services, innovations, and CSR projects. The Meralco channel on YouTube, meanwhile, hosts Meralco’s television commercials and special video features.
And while these digital properties give current customers easier access to better customer service, Meralco is also gearing up to provide power to more areas in the country to help shape more modern standards of living for every Filipino. As the Philippines approaches its Quincentennial year in 2021, Meralco is laying out the groundwork for innovations: Wider Power Distribution, Prepaid Electricity, Meralco Power Generation, the Automated Area Network, and Meralco-Powered Electric Vehicles are just the start of greater things to come, for a brighter future for the Philippines.
